Terms & Conditions
Before registering an account or placing any wagers, every player is strongly advised to read the following Terms & Conditions in full. CraftCasino operates under a strict regulatory framework, and these terms define the relationship between the platform and its users. By creating an account, players confirm that they have read, understood, and agreed to everything outlined below.
1. General Terms
CraftCasino is operated in accordance with applicable gaming legislation. These Terms & Conditions apply to all players accessing the platform, regardless of the device or browser used. The casino reserves the right to amend these terms at any time. Players will be notified of significant changes via email or an on-site notification. Continued use of the platform after any amendment constitutes acceptance of the revised terms.
- Players must be at least 18 years of age to register and play.
- Registrations must contain accurate and truthful personal information.
- Only one account per person, household, or IP address is permitted.
- CraftCasino reserves the right to refuse service or close accounts at its discretion.
2. Account Registration and Verification
To access real-money games and withdraw funds, players must complete the full registration and Know Your Customer (KYC) verification process. This process may require submission of the following documents:
| Document Type | Purpose |
|---|---|
| Government-issued photo ID | Identity verification |
| Proof of address (utility bill, bank statement) | Address confirmation |
| Payment method documentation | Fraud prevention |
| Source of funds declaration | Responsible gambling compliance |
CraftCasino reserves the right to suspend withdrawals or freeze accounts pending the outcome of a verification review. Players are responsible for providing accurate documentation promptly to avoid delays.
3. Deposits and Withdrawals
3.1 Deposits
- Minimum deposit: €10
- Deposits are generally credited to player accounts instantly.
- All deposits must be made from payment methods registered in the player’s own name.
- Third-party payments are strictly prohibited and may result in account suspension.
3.2 Withdrawals
- Minimum withdrawal: €20
- Maximum withdrawal limits may apply depending on account status and payment method.
- CraftCasino processes withdrawal requests within 1–5 business days after verification is complete.
- The casino reserves the right to request additional verification before processing any withdrawal.
Players who have claimed a bonus must fulfil all associated wagering requirements before a withdrawal can be processed.
4. Bonus Terms and Wagering Requirements
CraftCasino offers a welcome bonus of 300% up to €2,000 plus 25 Free Spins upon first deposit. This bonus is subject to the following conditions:
4.1 Eligibility
- The welcome bonus is available to new players only who have completed registration and made their qualifying first deposit.
- The bonus is available to players in eligible jurisdictions only.
- One welcome bonus per player, household, or IP address.
4.2 Wagering Requirements
| Bonus Component | Wagering Requirement |
|---|---|
| Welcome bonus (deposit + bonus) | 35x |
| Free Spins winnings | 30x |
- Wagering must be completed within 30 days of the bonus being credited.
- Failure to meet wagering requirements within the stipulated timeframe will result in the bonus and any associated winnings being forfeited.
4.3 Game Contributions
Not all games contribute equally to wagering requirements. The following table outlines standard contribution rates:
| Game Category | Contribution Rate |
|---|---|
| Slots | 100% |
| Live Casino | 10% |
| Table Games (Blackjack, Roulette) | 10% |
| Video Poker | 5% |
| Progressive Jackpot Slots | 5% |
- CraftCasino reserves the right to exclude specific games from bonus play.
- Maximum bet while a bonus is active: €5 per spin or round.
- Winnings obtained by exceeding the maximum bet during a bonus may be confiscated.
4.4 Free Spins
- Free Spins are credited to designated games only.
- Free Spin winnings are awarded as bonus funds subject to 30x wagering.
- Free Spins expire 7 days after being credited if not used.
5. Prohibited Activities
The following activities are strictly forbidden on the CraftCasino platform:
- Using automated software, bots, or scripts to interact with games.
- Engaging in collusion or chip-dumping in any multiplayer format.
- Attempting to exploit software errors or game glitches for financial gain.
- Using bonus funds in a manner designed to meet wagering requirements with minimal risk (also known as bonus abuse).
- Engaging in money laundering or any other financial crime through casino transactions.
Any player found in violation of these prohibitions will have their account permanently suspended and all associated funds forfeited. CraftCasino reserves the right to report suspicious activity to the relevant regulatory and law enforcement authorities.
6. Responsible Gambling
CraftCasino is committed to providing a safe and responsible gaming environment. The following tools are available to all players:
| Tool | Description |
|---|---|
| Deposit Limits | Set daily, weekly, or monthly deposit caps |
| Session Limits | Restrict the duration of individual sessions |
| Loss Limits | Cap the amount that can be lost in a given period |
| Self-Exclusion | Temporarily or permanently exclude from the platform |
| Reality Check | Receive periodic reminders of time spent playing |
Players who wish to activate any of these tools should contact customer support or manage them directly via their account settings. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
If you believe your gambling habits may be causing harm, CraftCasino recommends contacting one of the following organisations:
- GamCare – www.gamcare.org.uk
- BeGambleAware – www.begambleaware.org
- Gamblers Anonymous – www.gamblersanonymous.org
7. Privacy Policy
Player data is collected, processed, and stored in compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). CraftCasino does not sell personal data to third parties. Data may be shared with regulatory authorities, payment processors, and fraud prevention services where required by law.
For full details, please refer to the dedicated Privacy Policy document available on the website.
8. Technical Failures
In the event of a technical failure, malfunction, or connectivity issue during gameplay, CraftCasino reserves the right to void any affected rounds. Winnings generated during a confirmed system error will not be paid out. The casino’s technical logs and records shall be considered the definitive record in the event of any dispute.
9. Dispute Resolution
Any disputes between a player and CraftCasino should be submitted in writing to the customer support team as a first step. The casino will review and respond to all complaints within 5 business days.
If a satisfactory resolution cannot be reached, players have the right to escalate the matter to the relevant independent adjudication service or licensing body. CraftCasino will cooperate fully with any formal review process.
10. Governing Law
These Terms & Conditions are governed by the laws of the jurisdiction in which CraftCasino holds its gaming licence. Any legal disputes arising from these terms shall be subject to the exclusive jurisdiction of the relevant courts.
11. Changes to These Terms
CraftCasino may update these Terms & Conditions periodically to reflect changes in law, regulation, or platform policy. The most current version is always available on the website. Players who do not agree with any updated terms are advised to close their accounts and withdraw their funds prior to the effective date of any changes.
By registering an account and using the CraftCasino platform, all players confirm that they are of legal gambling age in their jurisdiction, that they have read and accepted these Terms & Conditions in full, and that they agree to play responsibly.